Shipping & Handling
When will my order be shipped?
We have partnered up with Blue Check, a world class provider of online/real-time Identity Verification and Knowledge Based Authentication Solutions to ensure all customers meet the legal smoking age of the state in which they reside. All orders are filtered through Blue Check Age Verification Service.
We reserve the right to refuse any orders without notice.
Once the age verification is complete, there is a 24-48 hour processing time for all orders when a order is placed on Saturday the package will not be sent out until Monday However, we strive to ship orders out as quickly as possible.
Where do you ship to?
We ship within the United States.
Estimated Transit Times
USPS Priority (standard shipping) 2-4 business days* in transit
USPS service days: Monday - Saturday.
*These estimated transit times refer to the time it takes the package to reach it's destination once it has been shipped. They do not include our processing time.
We do not guarantee transit times and shipping fees are nonrefundable through us.
However, the shipping methods listed below are guaranteed directly through the shipping carrier with certain exceptions. These exceptions are usually weather delays and failed delivery attempts. For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:
USPS: Only Priority Mail Express is guaranteed*
USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation
Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET
Once your order has been shipped, the tracking number will be sent to the email address registered to your account.
Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sort facility or your local post office. There are no updates in between. All delivery issues should be addressed with your local post office. Find your local post office here.
USPS offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of mis-routing a package. Unfortunately these errors are out of our control and we are not responsible for errors or delays by USPS.
Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.
How are replacement parts shipped?
ALL replacement shipments and warranty shipments are shipped using USPS Priority Mail.